I was just very pleased when I received an e-mail from Tesoro:
After many years of operation my good old Tesoro Toltec II stopped working for no obvious reason. As I've had lots of bad luck over the past few weeks it came as no surprise to me.
However I remembered that Tesoro used to have a life time warranty on their older machines and thus send them an e-mail asking if they might be able to fix.
Tesoro replied to me that they will fix it for free and that they pay even for the return shipping within the US!

I think this is an amazing customer service and would like to thank Tesoro for this great deal. Instead of trying to sell you a new machine they will really care to fix your old one. Very honest and kind!
I'm sure my next machine will be another Tesoro.
Thanks again Tesoro.
Christian
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