Troubleshooting Minelab cb

Hi Smoldrn.
               What they did was give you the whole picture. Worst case scenario i would think. They held nothing back  so that you are well imformed and don't want to make any false promises. I dare say that they would be able to fix it,but they just have to let you make an informed choice. I bet as well as the discount,they would return the xs to you. Sometimes it's not the user,or the manufacturers fault and this would be a goodwill gesture to attempt to keep you happy.
If you bite the bullet and send it off,you may be pleasantly surprised and it may come back to you.
I have just been in touch with them about another problem,and they volunteered the part i would have needed,if i hadn't already got one. I could have gratefully accepted it,but as they are honest enough to offer it,i'm honest enough to say i have one.
Yes. Some won't understand your frustration,but i do,and i bet they will,and be sympathetic towards your plight and try everything they can do to get you back to swinging.
Give them a chance. They want to see you come back,so,won't try to force you to upgrade before you want to,in the sense that they will actually try to fix it.
Hope this helps and cools you down a bit.
All the best.
                 Cliff.
ps seldom. There was no malice meant with that comment.....it was a lame attempt at humour. Sorry.

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No, it's cool. I picked up in his voice that he's figuring on telling me there's nothing they can do. Before he even looks at it, he's trying to blow me off. We'll see. Hopefully they'll remember what customer service is all about. It's not like I'm putting in for a warranty claim or anything. I plan on giving them the benefit of the doubt, guess I was just venting a little bit earlier.

Take a deep breath, chant 'the sky is blue, the grass is green'

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		Quote:			Posted by GoldDigger1950
	That's a really sad commentary. Sorry to hear you are having trouble. Did you ask about reflashing the unit? I have had great success with more than a dozen Minelabs for which they sent me the reflash utility. I'm not an authorized Minelab repairman either, just an engineer willing to help their customers. There's even a member here for whom I acquired a new processor at no cost to him except postage. In actual fact, he now has a spare because they sent me two of them. Keep trying via e-mail to their corporate headquarters in South Australia. Don't give up on a fine machine like that and don't let a muted member with sour grapes in his mouth change your decision to seek help.

I tried to get ahold of ML today, but just got an answering machine. Will try again tomorrow. When you refer to reflashing with a USB, I don't see a port anywhere on the detector that would accept a cable. Is this maybe only for the newer units?

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		Quote:			Posted by GoldDigger1950
	I'm afraid so, mate. If there's no port available, the reflashing may have to be done at the board level. What a pity that the repair cost is so high. There is some hope. You said the machine was in the closet for years. Did it happen to have a set of leaky batteries in it? Have you had a look inside to see if there is any corrosion anywhere? Posted on: June 29, 2011, 10:49:43 PM Also, what is the full model number for your machine? I want to look at their user's manual.

The battery pack had not appeared to be leaking. I've separated the handle, the battery contacts look good, there is battery voltage showing where the wires are attached to the board. I can't find anything to help in the troubleshooting section of the manual. The only identification that I can find regarding the model # is Explorer XS.

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I saw nothing to help us in the manual. Is the unit clearly out of warranty? You should contact Minelab and provide them with the serial number to be absolutely sure. If it is, perhaps you might consider opening your unit to have a look for damage to the PC board from mold and mildew. That can happen if the unit has set for a long time after being damp from rain or humidity.

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