Tesoro customer "support" ..... or lack of!

Paul,

If your machine has failed, warranty is free for the life of the detector. If you broke something, you have to pay. If you want a checkup and alignment, you have to pay. No detector company that I know of sends out schematics. Nothing they've done is unreasonable.

Exactly why do you feel it is necessary to tarnish an otherwise brilliant company's reputation like this?

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Hello Paul A . It is not your fault !! I think you just dealt with the wrong person that day . Maybe Tesoro's reputation has changed from what it use to be .Your Laser B2 should almost be identical to the Silver Sabre but with a few modifications for the U.K. and European Countries . You might want to get a schematic and verify if I am correct . E-mail the U.S. Tesoro office and complain about the UK facility not helping you very fairly and giving you the runaround .
Tesoro could really increase Sales if they marketed their products better . Tesoro metal detectors are only available at select dealers and the Big K [kellyco] does not sell Tesoro . If Tesoro wanted to , they could boost sales like crazy by going nation wide , like selling to BIG5 or Wal-Mart over here in U.S. They do manufacture some great Metal Detectors . Cheap $100 dollar Bounty Hunters are sold everywhere including Wal-mart and BIG5 so why can't Tesoro , unless the Big Retailers are locked in a big Contract with Bounty Hunter not to sell any other brands .

 Just keep e-mailing them or if you are ever near a Tesoro facility , stop in and chit-chat 

Best of Luck ..............Eugene



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		Quote:			Posted by Paul A
	Hi Eugene, "Britt" seems to be the person who always reolies to my emails. She doesn't seem to be capable of telling me if they have a spare battery door I can buy! (despite about 20 mails asking for a reply!) Guess your right....... keep pluggin' on.....

Hello again Paul . I just thought of something  . The battery door dimensions on yours should be the same as several different umax detector models . Find out first from the U.S. facility which are compatible door sizes and maybe they can send you one . Shipping should be cheap , it should fit in a small flat envelope . Or buy a old used broken Tesoro umax  dirt cheap with a good battery cover , then you will also have a Tesoro electronic repair project to work on .

HH............Eugene

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Wow,
Isn't it strange that people have different experiences with "support" centres.
I had nothing but excellent service from Minelab.
They were really helpful on the phone and even sent me a replacement battery holder at no charge!
I guess it's all down to who you get to talk to.......


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Nikan,
Thank you!
That is VERY helpful!!

Thanks again,

Paul


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