Fisher F4 Help Needed

G day RR. Joan Allens is where i weighed up a 750. Real nice feel to it,so,after the absolutely phenomenal response speed from minelab as to a repair to an x-terra 30 that i saw potential in,so got it. It works in the sense that there is detection,but no sound. I was offered the parts to fix,but already have the part. Its just that a previous repair stripped some tracks,so,i can have it send in for repair,or they dont mind telling me the track bypassing points that i can solder to. My aim is to move the socket away from the controls, and mount it up under the stand, to make a good product even more suitable for my needs.
RR. I have spoken to minelab. Which is why they get full marks for customer care. They are in the middle of a stock take,but will mail me the information i need on wednesday,and i reckon they will too with the service so far.
The 30 will be put through its paces untill i am happy with the already top rep they have,and then will invest some hard earned into a top end minelab. Having piece of mind that if things do go wrong,the response is quick and caring.
Shame more companies dont work this way. A happy customer always comes back for more!!!!!

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Gd. I am really gratefull of your help,but i find the response time by them as poor customer relations. If we go by minelabs immediate response,which i am sure would have been friday if it were not close of play. I believe you were cc'd fishers contact,asking how and when i contacted. It would seem to me,that it was a curtesy contact to satisfy you. My reply is where it ended. I would gladly forward a copy of my initial contact,and m reply telling me my email must have been lost or words to that effect. Some of us may not be in a position to go out and buy a decent detector,and like to try a 2nd user brand of product we can afford at the time. Which,for some of us is how we decide if we want better. It does not seem to matter to minelab that a user has a problem with a second hand machine,infact the see a marketing potential and are only too glad to help out. Good move.
Manufacturers seem to do ok from 2nd users,who like the brand,and the support should things go wrong,who then go on to buy bigger and better in confidence.
Lets break it down. I contact them....No reply....You contact them,you must have clout with them....They ask where when and how i contacted them,which must have been more or less after you were on the phone.....Then i reply within possibly the same hour they ask the details.....Still waiting....unacceptable to have to wait to find out how much it will cost me. You have the cc. Ask felix why there is no reply as yet. It would seem he let you down there too! Its been a good week (minelab= same day bar closing time).
Yes i bought with a slight problem described,but it should have beed described accurately,and as attacked with a screwdriver. The repair money i have sat aside will not go to a company,or to fix a detector where the manufacturer does not give a stuff that it needs fixing,even if it were tidy,and still in warranty because im not the original purchaser. Compare minelabs reply time to theirs and it looks a damn poor show from fisher. I have to sport a detector with a manufacturers name emblazoned on it. It is my choice to only use a manufacturer that is worthy of me parading their product. Sadly,for me personally,fisher have missed the boat to better care from a competitor. Will they ever learn that just because you dont buy new,you can't be looked after and impressed into buying higher up their brand? There are bound to be others in the same position that could add their voice!
Thanks for trying all the same. You did praise minelab,so i checked out their products and am well impressed with both products,and the aftercare.

		Quote:			Posted by GoldDigger1950
	Manufacturers can often surprise you. A few years back, a guy had a totally disabled White's Coinmaster 6000 which he sent to the factory for repair. They sent it back for the cost of postage and fixed it free. Just a few months ago, a person right here on the forums needed a repair part for his Minelab Excalibur II. Minelab sent the parts free. Contact Fisher and tell them the full story. For them, one small favor to you means customer loyalty in the form of your next purchase. Try it. You have nothing to lose, mate. Just a phone call.

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I think im not making myself clear. I thought i said you were the cc of the email he sent me, apologising for the untimely,as you will see on your cc. Untimely reply. he asked for the model etc and the part. And further went on to ask the email address etc that i sent my request. It was 23 june. Like i said earlier on in this topic,i had replied to Felix. It went into my main box. I check junk mail on a daily basis,so nothing slips through the net with me.
I do have your email addy in the email from felix,and can forward you m reply to him if you would like to see the quick response,and the time etc that i sent the reply to his mail.
He did apologise for the untimely reply as he put it,so once again,its untimely,or should i say, not at all.
2 lost emails it would seem,and no reply to either,just contact after you spoke to him....Thats all.
You did well for me. It was not the product that i was not happy with,it was their lack of care. As a consequence,i will not lay out money on it because of this.
I bought it, as it was described as still working properly in all metal mode.....it don't.
So,simple....get it fixed...call the manufacturer and find out if they can do it and what it might cost...wait for reply....couple of days?? If acceptable....send it off for repair and wait a couple of weeks or so......2 Its 2 weeks since initial contact,and no contact from my personal mails. They aint getting my trade. Simple.
As for the minelab, Fisher scared me,so i did my homework before i bought it. To check customer care,and to see if advice was available should it be needed. I'm confident of a repair done here,by me,and to improve on its location for my choice. Easy. There is some sense of satisfation in using something you fixed,or modified for better location of socket etc.
It makes for a great hobby to fix things yourself,or try to,due to equipment at hand.
Don't think for one second i'm chewing you up for your replys,just telling you how they make me feel.

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		Quote:			Posted by clifftopdigger
	You did well for me. It was not the product that i was not happy with,it was their lack of care.

Did it ever occur to you that Felix may have been trying to work around your previous owners voiding of the warranty?

Probably not. Look, mate, you got a new machine. Chuck out the Fisher now or have patience and see what happens. Do not bad mouth a manufacturer because they don't meet YOUR standards of concern. Even you admit that they are not obligated to help you fix damage caused by an errant screwdriver and yet you still give them bad lip service here. The next time you do that, I will take action. End of discussion.

You may not be aware of things here but sponsorship is necessary and a personal gripe like this about service not being up to your own personal standards is damaging to that process. Just drop it now, please, for the sake of the forum.

Posted on: June 28, 2011, 12:03:50 AM

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		Quote:			Posted by Ridge Runner
	Cliff, If you have any worries I will help if I can and I know I will get you what ever help you need AU

He got help. In spades. It's just not good enough.

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No, mate. Official warning because you have no reason to complain. You only have yourself to blame. You exposed nothing except for your own bad temper. Your choice.

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